At Dus10, we strive to deliver your orders in a timely and secure manner. Please read our shipping policy carefully to understand how orders are processed and delivered.
Order Processing
All orders are processed within 1–2 business days after order confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
During high-demand periods or sales, processing times may be slightly extended.
Shipping & Delivery Time
We currently ship across India.
Estimated delivery time is 5–10 business days, depending on your location.
Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be clearly mentioned at checkout.
Any promotional free-shipping offers will be displayed on the website.
Order Tracking
Once your order is shipped, you will receive a tracking link or tracking details via email or SMS.
You can use the tracking information to monitor your shipment status.
Incorrect Address or Delivery Failure
Please ensure that the shipping address and contact details are accurate.
Dus10 will not be responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
Damaged or Defective Products During Shipping
If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear images of the product and packaging.
Such cases will be handled as per our Exchange Policy.
Contact Us
For any questions related to shipping or delivery, please contact us through the Contact Us page on dus10.in.