Last updated: January 2026
At Dus10, we value our customers. Please note that we do not offer refunds on any purchases made through our website.
No Refund Policy
Once a product is purchased, no refund will be provided under any circumstances.
Exchange Policy
- Exchange is provided only if the product is defective or damaged
- Issue must be reported within 48 hours of delivery
- Product must be unused and in original packaging
- Exchange is subject to inspection and approval
Non-Eligible for Exchange
- Damage caused by misuse or wear and tear
- Size or color preference issues
- Missing tags or original packaging
Request an Exchange
Please contact us via the Contact Us page with your Order ID and product images.